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Edson Francisco
  • GovTech & grievance mechanisms

Dondo Municipality – Official Portal

The Dondo Municipality's institutional website, with a Virtual Municipal Secretariat for requesting services without visiting the counter, built in partnership with GIZ and maintained since 2019.

Period
2019–2026
Status
In production
Role
Implementation and maintenance of the portal and the Virtual Municipal Secretariat, with the Dondo Municipality (Empoderando Moçambique)
Client
Conselho Autárquico do Dondo
Partners
Equip Moçambique, GIZ

Problem

The municipality needed an official website to publish news, notices and accounts, and a way for residents to request services without repeated trips to the Municipal Council. It also needed someone to keep the domain, hosting and content working over the years.

Solution

The portal and the Virtual Municipal Secretariat were built in partnership with GIZ, and our organisation implements and maintains the institutional website together with the Municipality of Dondo. Through the Virtual Secretariat, residents request land regularisation or allocation, certificates, building permits and their renewal, transfer of property improvements and audiences, by email or WhatsApp. The site also brings together the municipal departments, news, the municipal newspaper, public accounts and a link to the Transparency Portal.

Technical decisions

  1. 01

    WordPress for a team without developers

    The people publishing at the municipality are not developers. A well-known CMS lets them post news and notices without needing me for every change.

  2. 02

    A .gov.mz domain managed continuously

    The official domain and hosting are renewed and monitored every year, so the portal does not go down over a forgotten renewal.

  3. 03

    A virtual secretariat on channels residents already use

    Rather than making residents sign up to a new platform, the Virtual Municipal Secretariat lists the services on the site and takes requests by email, call, SMS or WhatsApp. That lowers the barrier for people who only have a phone.

Images

01 / 04 — Virtual Municipal Secretariat page listing the available services: land regularisation and allocation, certificates, building permits, transfer of improvements and audiences

Technologies

  • WordPress

SDGs

  • SDG 16 · Peace, Justice and Strong Institutionsprimary

    An official portal with public accounts and a link to the Transparency Portal, plus a Virtual Municipal Secretariat that receives and answers requests for municipal services.

  • SDG 11 · Sustainable Cities and Communitiesprimary

    Residents request land regularisation, certificates, building permits and audiences without making repeated trips to the Municipal Council.

  • SDG 10 · Reduced Inequalitiescomplementary

    Requests come in by email, call, SMS or WhatsApp, for people who only have a phone and cannot spend a day at the counter.